When an iOS app crashes (the app freezes and the device display returns to the home screen) the iPad, iPhone or iPod touch generates a crash log file. This log file will help the application developer determine what is going wrong with your app.
To send the crash report:
- Sync your iPad, iPhone or iPod touch with iTunes.
- Browse to the following folder:
- Mac OS X: /Library/Logs/CrashReporter/MobileDevice/DEVICE_NAME/
- Windows XP: C:\Documents and Settings\Application Data\Apple computer\Logs\CrashReporter\DEVICE_NAME\
- Windows Vista: C:\Users\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\DEVICE_NAME\
Note that DEVICE_NAME will be the name of your iPad, iPhone or iPod touch as shown in iTunes.
- Each log file will begin with the name of the application. Create a zip file of those files (Mac: Right-click->Compress, Windows Right-Click->WinZip) and then email it to the developer.